Terms and Conditions

1.1 Inez Interior Design: the sole proprietorship of Inez Kuiper, specialised in residential and commercial interior design and project guidance, user of these terms and conditions.

1.2 Client: the (prospective) purchaser of services from Inez Interior Design.

1.3 Consumer: a Client acting as a natural person outside the exercise of a profession or business.

1.4 Agreement: the agreement between the Client and Inez Interior Design regarding the performance of the assignment.

1.5 Additional work: work that falls outside the originally agreed assignment, including additional revision rounds as referred to in article 9.

2.1 These terms and conditions apply to every offer and every agreement between me and the Client.

2.2 Deviations apply only if expressly agreed in writing.

2.3 I expressly reject any general (purchasing) terms and conditions of the Client.

2.4 If any provision of these terms is void or voidable, the remaining provisions remain in full force.

3.1 Every offer is without obligation and is valid for 30 days, unless stated otherwise in writing.

3.2 The agreement is formed once both parties have signed the offer in writing, or once I have confirmed a written acceptance, or have commenced performance.

3.3 Verbal agreements are only binding once I have confirmed them in writing.

3.4 Obvious clerical errors and mistakes in a quotation or agreement do not bind me.

4.1 I carry out the assignment to the best of my insight and ability, in accordance with the standards of good craftsmanship. All services are provided on the basis of a best-efforts obligation.

4.2 The Client provides all information and takes all decisions necessary for the proper performance of the assignment in a timely manner.

4.3 I am entitled to carry out the assignment in phases and to invoice each completed part separately. The performance of subsequent phases may be suspended until the Client has approved the previous phase in writing.

4.4 I am entitled to engage third parties in the performance of the assignment.

4.5 If during performance it appears that modification or addition to the assignment is necessary, the parties will consult in a timely manner. Changes may affect the price and the delivery schedule.

4.6 The Client bears the risk of damage caused by incorrect information, defects at the location, or materials supplied by the Client.

4.7 The Client ensures that the location where the assignment is carried out is accessible and ready at the agreed times, so that I or third parties engaged by me can start work immediately. Delays caused by the Client's failure to meet this obligation are at the Client's expense.

4.8 The Client gives me room, within the agreed framework, to develop the design at my own discretion. Changes I consider necessary for the quality of the design will be discussed with the Client in advance.

5.1 Where, in the context of the assignment, I liaise with contractors, suppliers, or other third parties on behalf of the Client, I do so at the Client's expense and risk.

5.2 I am not liable for errors, defects, or shortcomings of third parties as referred to in the previous paragraph. In that case the Client addresses these parties directly. Where desired, I will assist.

5.3 Where possible, I mediate on behalf of the Client with suppliers I collaborate with. The Client may thereby qualify for a discount of up to 10% on the supplier's regular price. The discount varies per supplier, is not guaranteed, and is communicated in advance.

6.1 Depending on the assignment, the fee is agreed as: (a) a fixed price excluding VAT, or (b) an hourly rate excluding VAT.

6.2 All prices quoted are exclusive of VAT, unless expressly stated otherwise.

6.3 Additional work, including changes made by the Client after the design has been finalised or approved and additional revision rounds as referred to in article 9, is invoiced separately on the basis of the agreed hourly rate.

6.4 I am entitled to increase the agreed price as a result of increases in raw materials, wages, or other circumstances that could not reasonably have been foreseen when the agreement was concluded.

6.5 If a price increase as referred to in the previous paragraph exceeds 10% and occurs within three months of concluding the agreement, a Client acting as a Consumer has the right to dissolve the agreement in writing within fourteen days of being notified of the price increase, unless I am still willing to carry out the assignment on the originally agreed terms.

7.1 Unless agreed otherwise, the fee is invoiced in three instalments, linked to the phases of the assignment:

• 30% upon approval of the quotation, prior to the start of the concept phase;
• 30% upon approval of the design concept;
• 40% upon delivery of the assignment.

7.2 Invoices must be paid within 14 days of the invoice date, by bank transfer.

7.3 If the payment term is exceeded, I am entitled to charge default interest of 1% per month, as well as extrajudicial collection costs. For non-Consumer clients these costs amount to 15% of the principal sum, with a minimum of € 150 excluding VAT. For Consumer clients, the statutory scale from the Dutch Decree on compensation for extrajudicial collection costs applies.

7.4 The Client is not entitled to set off or suspend payment obligations, unless I have given written permission to do so.

8.1 Costs for samples and material swatches requested by the Client are at the Client's expense insofar as they exceed € 25 excluding VAT per order. Costs up to and including € 25 per order are included in the fee.

9.1 The design is adjusted on the basis of the Client's feedback in a maximum of one revision round.

9.2 Additional revision rounds are considered additional work and are invoiced on the basis of the agreed hourly rate, see article 6.3.

10.1 Cancellation by the Client is only possible in writing and results in the following charges:

• More than 4 weeks before commencement: administration costs of € 25 excl. VAT.
• Between 4 and 2 weeks before commencement: 50% of the agreed price.
• Between 2 weeks and 1 week before commencement: 75% of the agreed price.
• Less than 1 week before commencement: 100% of the agreed price.

10.2 Postponement of performance can be requested free of charge up to one week before the planned start date. For shorter notice, surcharges apply (5% to 20% depending on the moment of postponement).

10.3 The agreement may be terminated early by mutual consent of the parties, in which case the costs incurred will be reimbursed.

11.1 I am entitled to dissolve the agreement without judicial intervention if the Client fails to meet its obligations, is declared bankrupt, or has applied for suspension of payments.

11.2 Upon dissolution, all outstanding payments become immediately due. If the work has not been fully completed, the Client owes a proportionate part of the total sum.

12.1 All intellectual property rights to the designs, drawings, sketches, estimates, and other documents produced by me rest exclusively with me.

12.2 The Client is not permitted to repeat or reproduce the design or parts of it (or have this done) without my express written permission.

12.3 I retain the right to attach my name to the work and to use the design for my own publicity or promotion, unless agreed otherwise in writing.

12.4 Working drawings, sketches, models, and other materials remain my property, regardless of whether they have been handed over to the Client.

13.1 The parties treat information received from each other in the context of the assignment as confidential, insofar as this information can be considered confidential.

14.1 The Client inspects the deliverable (design, advice, or work) at the moment it is made available to the Client.

14.2 The Client reports visible defects to me in writing within ten days of delivery. Defects that are not immediately visible are reported no later than fourteen days after their discovery, with as complete a description as possible.

14.3 If the Client does not report a defect within the periods stated above, the right to repair, replacement, or compensation lapses, except insofar as mandatory consumer law provides otherwise.

14.4 Timely complaints do not suspend the Client's payment obligation.

15.1 I am not liable for errors or shortcomings of third parties engaged by me, nor for indirect damage, consequential damage, lost profit, or immaterial damage.

15.2 Any liability on my part is at all times limited to the amount paid out by my professional liability insurance or, if no payment is made, to the fee received for the assignment in question, plus 15%.

15.3 I am at all times entitled to remedy, at my own expense, errors for which I am liable.

15.4 Claims for damages must be reported in writing within 14 days of the damage being discovered. Claims lapse after 12 months.

16.1 Minor deviations of the final result from the original design which, in all reasonableness, have no or only a subordinate effect on the use value, cannot constitute grounds for rejection, discount, compensation, or dissolution.

17.1 Neither party is required to perform in the event of force majeure. Force majeure means any circumstance beyond my control, including illness, strikes, supply problems, or government measures.

17.2 In the event of force majeure, my obligations are suspended. If the force majeure lasts longer than one month, both parties are entitled to dissolve the agreement without any obligation to pay compensation.

18.1 I reserve the right to amend or supplement these terms and conditions. Changes of minor importance may be made at any time. I will inform current Clients in advance of substantive changes.

19.1 All agreements are governed exclusively by Dutch law.

19.2 All disputes will be submitted to the competent court in the district of my place of business, unless the parties expressly choose another method of dispute resolution.